Lavoro Advance Sit Stand Electric Desk ADVS- 160cm

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Shipping policy

Delivery Service from ebonium limited

We care about Delivery and want to make sure we get products to you in perfect condition

There are 3 Delivery Options we provide:

Courier to Door by DPD and other couriers

 2 to 3-day pallet or courier delivery door service on a small range of products

 Full Delivery to place of use by 2 man teams with full unwrap, checking, and waste removal

 Where products have delivery options you can choose this at checkout when you input your postcode.

 Our service is as follows:

On All large items delivery is 2 men as standard with:

Delivery to place of use:

We assume lifts and access are available for the 2nd floor and above deliveries

Customers must make sure that there is adequate access and room for large items

Most products are welded/manufactured assembled so are large, make sure there is plenty of room

 Products must be signed for and any unlikely damages noted on the delivery note.

Please note we can leave items in the packaging but you will be asked to sign a disclaimer for any damages. Please note ebonium is Not liable for damages after delivery

For small items, we use couriers to deliver them to your door with

Notification of a delivery window

Option to change the delivery

Option to click and collect from a local point

On Fast Delivery Items 

This is a Delivery to Door Service only and on large items products maybe on pallets

Pallets are left on-site and used to protect the product

Delivery is 8am to 5pm with no tracking

 Delivery is free on all orders in England & Wales

There is a delivery surcharge for all Scotland postcodes as our Scottish Delivery partners have a higher charge but the same great service and the price is shown at checkout when you put your postcode into the form.

Contact us for quotes for Islands.

The majority of products are delivered with the free to door service

We do offer a deliver to place of use service.

This is a professional home/office delivery solution that works as follows once we have processed your order:

You will receive an e-mail confirmation of your order once we have received it
Within one or two days of stock orders, you will receive a phone call or e-mail notifying you of the delivery date.
Delivery will only be booked if confirmation is received
If you cannot accept the delivery date offered we will re-schedule the delivery as long as no confirmed booking has already been made
For made-to-order items you will be contacted once we have the stock in our warehouse usually within 12 to 16 days
The delivery is planned for an agreed day and you will be given a 2-hour delivery slot the day before delivery, usually by text message.
We cannot guarantee am or pm deliveries
We do not currently offer a set day and our delivery teams do try and accommodate most issues,

however, we do reserve the right to charge for deliveries where customers are out after we have a confirmed booking or if you cancel less than 48 hours before delivery
The route is scheduled with a number of delivery points and the experienced teams know how long delivery will take
You will receive a call if the delivery is delayed.

Sometimes this does happen, but we do let you know

We will place the item(s) into the location you want to use it
Will remove all packaging and take it away
Will ask you to sign a delivery note and check the products
Any damages or issues must be noted on the delivery note

We recycle packaging to reduce landfill and help the environment
Will deliver between 8am and 8apm for homes but  normal business hours 8 am to 5 pm for companies
If you need weekends or fixed time slots charges will apply and are subject to agreement

The reason we have this service is so that you the customer do not:

Have to move heavy items
Get rid of waste
Have any transit damage as the items are signed and checked before the delivery team depart.
It would be cheaper for us to provide a lower service level but this does not provide the service you or the product deserve.

Our professional delivery service may be slightly longer than the next day service offered by some other suppliers but we believe in quality and do not leave the product for you to unwrap and locate. This reduces damages and means we get it right first and every time. As important is the effect on the environment. We do not send empty vehicles with part loads and by offering a slightly longer lead time we are helping the environment. Before you order from the next day service, think about your requirement and believe in traditional values and service.

 Please note that

The area and access for delivery must be completely clear to allow access for the team to locate the product and work without hindrance.

Installation can only take place in the presence of the customer or customer representative at the delivery point.

It is the customer's responsibility to ensure delivery permits are available and current if applicable.

Charges may apply if:

The delivery team arrives on-site and no one is available to receive the delivery. There is a re-delivery fee of £70 as the product has to be returned and re-delivered.

The delivery team arrives on-site and the designated area is deemed unclear or unsafe from a Health and Safety perspective. We do have to comply with this.
Access is not available to the point of delivery.
We reserve the right to pass on reasonable charges for re-delivery if any of the above issues are raised.
We take the delivery seriously for you

Should you have a particular delivery requirement please enquire before placing your order.

For large orders and installations we can provide full quotes for you.

 An additional charge will be levied for deliveries if you have predefined requirements, this is because the route may not be as effective and efficient.

We deliver to all of mainland UK postcodes, but surcharges as above may apply.

If you are lucky enough to live on Scottish Islands, Isle of Man, Channel Islands, Isles of Scilly, Northern Ireland or PO Box addresses, please contact us for delivery quotes and lead times.

Refund policy

We understand that sometimes you may want to return an item.

 Please note that delivery of large office furniture is expensive, and we do have to recover a portion of the delivery charge if you return an item.
When you contact us please quote:

1. Your delivery note number or customer reference number (from your invoice).
2. Your name and postcode
3. You must contact us within 14 days of the product being received
4. Contact us if you are unsure   “sales@thatsmyoffice.co.uk”

 Returning:

1. Units must be returned in a saleable condition in the original packaging.
2. Any product returned by the customer must be in perfect condition and will be checked on receipt in our warehouse/returns department
3. Made to order items (usually 15 to 20 day delivery) are not returnable.
4. All items are returned at the customer's cost. We reserve the right to with-hold an amount to cover outbound delivery costs see below for details. If you need help contact us as we may be able to assist
5. Contact us for the returns address.

Damaged items should be refused on delivery
 If you receive a damaged item, the delivery note must clearly state that the item is damaged. Please make sure items are checked when delivered.

1. ebonium will not accept any liability for damage notified if the delivery note is signed for as undamaged for 2 man deliveries
2. The delivery service will unwrap the product for inspection and it is the customer's responsibility to check the product before the delivery team depart.
3. Damages must be notified to ebonium within 24 hours of receipt.
4. Courier and Postal items, should be checked within 24 hours
5. If possible please e-mail a picture of any issue to sales@thatsmyoffice.co.uk

For items that you receive and subsequently do not want the following applies:

Items that are bought, but are too large to deliver will not be refunded 

• All products have dimensions on the relevant page, so please check before ordering or phone us for advice
• Large cupboards and units are heavy and wide so please check the access

Made-to-order items cannot be returned unless agreed in writing by ebonium limited.

• We deliver newly made products.
• The items labelled with lead times of 15-28 days are  made to order.

1. Keys are non-refundable (please check the lock before ordering and sometimes an old lock gets stiff and requires lubrication)   

 Items cannot be returned after 14 days.
 
European Law - Your statutory rights
At ebonium we want you to be happy with every purchase you make. However, we do anticipate that you may wish to return an item. For this reason, we offer a 14 day returns policy for stock items.
By law, customers in the European Union have the right to withdraw from the purchase of a stocked  item within 14 days after the date the item is delivered less any charges.
Therefore if you do wish to return an item you must inform us within 14 days starting with the day on which they are delivered.
You must ensure that you take reasonable care of the goods and return them to us at your cost, in the original packaging,  within a further 14 days.
We will refund the money as soon as possible and at the latest within 30 (thirty) days of receiving products into our warehouse.
 
These returns details were up-dated in October 23

Wipe products with damp cloth to remove marks on metal products and dry. Use furnniture poliosh sparingly on wooden ones.

Avoid harsh chemicals and bleaches